Flamma de valle

**Terms and Conditions of Website Use**

Welcome to our website! These Terms and Conditions govern the rules for using the site and the services we provide. Please read them carefully before using our services. By using the site, you agree to these Terms and Conditions.

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**1. General Provisions**

1.1. These Terms and Conditions govern the relationship between the users of the site and SKY MB LTD, UIC 202512987, headquartered at BULGARIA, Tsalapitsa village, Krai Seloto area, 1A, hereinafter referred to as "the Company."

1.2. The Company reserves the right to amend these Terms and Conditions at any time by publishing the updated version on the site. The changes come into effect from the date of their publication.

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**2. Orders and Payments**

2.1. All orders are processed upon confirmation by the Company.

2.2. Payments are made using the provided methods, and the Company reserves the right to add or remove payment methods.

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**3. Delivery**

3.1. Delivery is free for orders over 100 BGN.

3.2. For orders below this amount, delivery is charged according to the courier company’s rates.

3.3. Delivery times depend on product availability and the client’s location, with the usual timeframe being up to 5 business days.

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**4. Right of Withdrawal and Return of Goods**

4.1. Under the Consumer Protection Act, you have the right to withdraw from your order within 14 days from the date of receiving the product.

4.2. To exercise your right of withdrawal, you must notify us in writing via email at [skymb.ltd@gmail.com](mailto:skymb.ltd@gmail.com) or by filling out a withdrawal form available on our website.

4.3. Returned products must be in their original packaging, with no signs of use or damage. If the product is damaged (e.g., opened, broken, or showing signs of use), the Company reserves the right to refuse the return.

4.4. Return shipping costs are borne by the customer unless the return is due to an error on the part of the Company.

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**5. Warranties and Complaints**

5.1. All products offered on the site are new and delivered in original packaging.

5.2. In case of a defect, you can file a complaint within 7 (seven) days from the date of purchase. The complaint must be accompanied by proof of purchase.

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**6. Personal Data Protection**

6.1. The Company processes customers’ personal data in accordance with applicable legislation and the Privacy Policy published on the site.

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**7. Contacts**

For questions and additional information, you can contact us:

- Email: [skymb.ltd@gmail.com](mailto:skymb.ltd@gmail.com)

- Phone: +359896486218

- Address: -

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Thank you for choosing our website!